Refund policy

Last Updated: 02/20/2025

At SandiBee Botanicals, we want you to love your beauty products! If you’re not completely satisfied with your purchase, please review our return policy below.

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Eligibility for Returns

Due to the nature of cosmetic products, we can only accept returns on unopened and unused items in their original packaging.
Returns must be requested within 3 days of the delivery date.

We do not accept returns on:

• Opened or used products (for hygiene and safety reasons)
• Items purchased on sale or during promotional events
• Gift cards and digital products

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Return Process

1. Submit a Request
   Contact our customer support at SandiBeebotanicals@gmail.com within 3 days of receiving your order. Please include your order number and the reason for your return.
2. Approval & Instructions
   Once your return is approved, we will provide the return shipping address and further instructions.
3. Ship Your Return
   Customers are responsible for return shipping costs. We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.
4. Inspection & Refund
   After we receive and inspect your return, a refund will be processed to your original payment method within 5 business days (minus any shipping fees).

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 5 days of receiving your order.
Please include photos of the issue, and we’ll replace the item or issue a refund at no extra cost.

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Exchanges

We do not offer direct exchanges.
If you’d like a different item, please return the original (if eligible) and place a new order.

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Late or Missing Refunds

If you haven’t received your refund yet:

• Check with your bank or credit card provider.
• If it’s still not reflected, contact us at SandiBeebotanicals@gmail.com for further assistance.

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Contact Us

For any questions about our return policy, reach out to us at:
📧 SandiBeebotanicals@gmail.com